Privacy Policy

1. Introduction

Continuum Overnight Primary Care ("Continuum," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telehealth services, website, and related platforms.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, mailing address, and government-issued identification when required.
• Health Information: Medical history, current medications, allergies, symptoms, diagnoses, lab results, and other information you provide during consultations (Protected Health Information or "PHI").
• Payment Information: Credit/debit card details, billing address, and transaction history processed through our secure payment partners.
• Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
• Communication Records: Messages, call logs, and video consultation records as part of your medical chart.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telehealth services
• Facilitate medical consultations and continuity of care
• Process payments and manage your membership
• Communicate with you about appointments, health updates, and service changes
• Coordinate care with other healthcare providers when authorized
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Healthcare Providers: With other providers involved in your care, when you authorize care coordination.
• Service Providers: With third-party vendors who assist in operating our platform (e.g., payment processors, EHR systems), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or government regulation.
• Emergency Situations: To prevent or address an immediate threat to health or safety.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. All communications are encrypted in transit and at rest. Our platform is HIPAA-compliant, and we maintain Business Associate Agreements (BAAs) with all third-party service providers who have access to PHI.

6. Data Retention

We retain your medical records in accordance with applicable state and federal laws. Non-medical personal information is retained for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access and obtain a copy of your personal and health information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures of your information
• Receive an accounting of disclosures of your PHI
• Request deletion of your non-medical personal information

To exercise any of these rights, please contact us at partners@overnightprimary.care.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.